At the Home of Translation, quality is paramount and we believe that our clients deserve guarantees of our commitment to service, security, the environment and society. This is why we are certified in four ISO standards:

• ISO 17100:2015 Translation Services
• ISO 9001:2015 Quality Management Systems
• ISO 27001 Information Security Management
• ISO 14001 Environmental Management Systems

Certification in these standards is part of on an ongoing audit process that includes two visits or interviews with an external assessor per year. One of these is a support meeting to offer advice and help grow our management systems, while the other is a re-certification audit.

Find out more about each of these standards below:

ISO 17100: what is it?

ISO 17100 covers the essential processes for providing translations services. It establishes and defines the translator, their technical resource and quality of service. Its aim is to outline the service a client will receive within a recognised set of procedures that are carried out to best practice.

What does it mean for you?

• Increases customer confidence and gives reassurance that we follow a recognised specialist standard while undertaking translation projects.
• Provides assurance that we employ appropriately qualified staff. Our interpreters and translators are qualified to undertake the task in a professional and effective manner to the latest industry standards.

ISO 9001: what is it?

A Quality Management System is a systematic and process-driven approach to managing business. It is designed to support the company in ensuring that we meet and exceed the needs of our clients and deliver a consistent level of quality and satisfaction.

What does it mean for you?

• Proves that we provide consistent, reliable and fit-for-purpose solutions
• Improves our customer / supplier relationship by encouraging and responding proactively to customer feedback
• Ensures that issues are identified and resolved promptly.

ISO 27001: what is it?

ISO 27001 Information Security Management System is a way of managing risks for our business, systems and technology and ensures the confidentiality, integrity and availability of both our data and that of our customers. A successful Information Security Management System is one that conducts regular risk assessments and strives for continual improvement.

What does it mean for you?

• Guarantees that the company is committed to keeping your data safe from security breaches
• Ensures that we are qualified to handle confidential data and documents
• Attests to the fact that we are constantly reviewing and improving our processes in order to keep up with technological developments and legal requirements

ISO 14001: what is it?

This standard assesses the company’s environmental impact. It aims to reduce negative impacts to a minimum and maximise positive impacts through regular self-assessment and by exploring avenues for improvement. It is a structured and transparent way of managing our environmental responsibility and taking action.

What does it mean for you?

• Guarantees that the company is committed to achieving the highest environmental standards at all levels of its activity
• Attests to our commitment to continual improvement in all aspects of environmental management
• Contributes to your environmental strategy by complementing your approach and helping you achieve your environmental targets

Copies of our certificates are available on request and if you would like to find out more about the ISO standards and what they entail, please feel free to contact us or visit the ISO website at www.iso.org.